Shipping & Returns
Last updated: November 2026
Thoughtfully selected furniture for indoor and outdoor living
Last updated: November 2026
This Shipping Policy explains how orders are processed, dispatched, and delivered by Outdoor Stock. We aim to provide customers with clear information about delivery destinations, processing times, shipping charges, and estimated delivery periods before they complete their purchases.
Outdoor Stock currently provides delivery services exclusively within the United Kingdom.
Orders can be placed for delivery to eligible UK addresses. We do not currently offer international shipping or delivery to addresses outside the United Kingdom.
Customers must provide an accurate and complete delivery address during checkout to ensure their orders can be processed and delivered successfully.
All orders are subject to a standard processing period of 1–3 business days.
During this period, orders are reviewed, prepared, packaged, and arranged for dispatch.
Please note:
Once an order has been prepared and dispatched, customers will receive a dispatch confirmation where applicable.
Our standard shipping transit time is 7–10 business days after dispatch.
The estimated delivery period combines order processing and shipping transit time.
| Delivery Stage | Estimated Time |
|---|---|
| Order Processing | 1–3 business days |
| Shipping Transit | 7–10 business days |
| Total Estimated Delivery | 8–13 business days |
These estimates apply to standard UK orders under normal operating conditions.
Delivery timeframes are estimates rather than guaranteed arrival dates. Actual delivery may be affected by circumstances outside our reasonable control.
Where a specific delivery date or timeframe is expressly agreed with a customer, that agreement and applicable consumer rights will apply.
Shipping charges, where applicable, are calculated and displayed during checkout before an order is submitted.
The applicable delivery cost may depend on the size, weight, quantity, or delivery destination of the items ordered.
Customers can review the delivery charges and total order cost before confirming payment.
No additional delivery charges will be imposed after checkout without the customer's agreement.
All shipping charges are displayed in British Pounds Sterling (GBP).
After successfully placing an order, customers will receive an order confirmation at the email address provided during checkout.
The confirmation contains relevant purchase information, which may include:
An order confirmation acknowledges that the order has been received. It does not necessarily mean the order has been dispatched.
Customers should check their confirmation carefully and contact our support team promptly if any information is incorrect.
Once an order has been dispatched, a shipping confirmation will be sent to the customer where applicable.
If tracking is available for the shipment, the confirmation will include the relevant tracking information or instructions for monitoring delivery progress.
Tracking updates depend on the delivery provider and may not appear immediately after dispatch.
Some shipments may not receive tracking updates at every stage of transportation.
For assistance with an order's delivery status, customers can contact support@outdoorstock.co.uk and provide their order number.
Certain indoor and outdoor furniture products may require additional handling due to their dimensions, weight, or packaging requirements.
Customers should ensure that the delivery address is accessible and suitable for receiving the items ordered.
Where special delivery arrangements or restrictions apply to a product, the relevant information will be communicated before purchase or as otherwise required by applicable law.
Customers are encouraged to check product measurements and delivery access before completing their orders.
While we make reasonable efforts to meet the stated delivery estimates, occasional delays may occur.
Possible reasons include:
If we become aware of a significant delay affecting an order, we will take reasonable steps to inform the customer and provide available updates.
Customers whose orders have not arrived within the communicated delivery timeframe should contact our support team for assistance.
Nothing in this policy limits customers' statutory rights relating to late or failed delivery under UK consumer law.
Customers are responsible for ensuring that their delivery information is complete and accurate at checkout.
If an incorrect address is identified after placing an order, please contact support@outdoorstock.co.uk as soon as possible.
We will make reasonable efforts to update the address before dispatch where operationally possible.
Once an order has been dispatched, changing the delivery address may not be possible.
Any applicable redelivery charges resulting from incorrect customer-provided information will be explained before being charged.
If a delivery attempt is unsuccessful, the delivery provider may arrange another attempt or provide instructions for receiving the shipment.
Customers should follow any instructions provided by the carrier and contact our support team if further assistance is required.
Where a parcel is returned because delivery could not be completed, we will review the circumstances and advise the customer of the available options.
Any additional charges will be handled transparently and in accordance with applicable consumer protection laws.
We take delivery issues seriously and aim to resolve them fairly and promptly.
Missing or lost orders: If an order has not arrived within the expected timeframe, customers should contact us with their order number. We will investigate the shipment and arrange an appropriate resolution in accordance with applicable consumer rights.
Damaged orders: If an item arrives damaged, please contact our customer support team as soon as reasonably possible.
Providing the following information can help us investigate:
We will review the issue and explain the appropriate next steps, which may include a replacement, repair, or refund depending on the circumstances and the customer's legal rights.
Outdoor Stock remains responsible for goods until they are delivered into the customer's physical possession or that of a person nominated by the customer, subject to applicable UK law.
Customers wishing to change or cancel an order should contact our support team promptly.
Changes may be possible before dispatch, depending on the order's processing status.
Once an order has entered the shipping process, amendments may be more difficult to arrange.
Customers retain their applicable statutory cancellation and refund rights, regardless of the order's dispatch status.
Further details are available in our Refund & Returns Policy and Cancellation Policy.
To help ensure a successful delivery experience, customers should:
These recommendations do not reduce or replace any rights customers have under applicable consumer protection legislation.
For questions concerning processing times, delivery estimates, shipping charges, or existing orders, please contact Outdoor Stock using the information below.
Outdoor Stock
Email: support@outdoorstock.co.uk
Phone: +44 7307 374296
Contact Address:
10 Victoria Road
Deal, Kent
England, CT14 7AP
United Kingdom
Customer Support Hours:
Monday–Saturday: 8:00 AM–9:00 PM (UK time)
Website: https://outdoorstock.co.uk
Our customer support team is available during the stated business hours to assist with delivery-related enquiries.
Outdoor Stock may update this Shipping Policy when necessary to reflect changes in our delivery services, operational processes, or applicable legal requirements.
Any changes will be published on this page. The delivery terms applicable to an accepted order will remain subject to the terms agreed at the time of purchase and relevant consumer protection laws.